Refund policy
Last updated: September 22, 2026
Thank you for shopping with Trove Beauty Co. We want you to have a positive shopping experience. If you have an issue with your order, please contact us and we will work with you to resolve it.
1. Return Window
You may request a return within 30 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The item should be in its original packaging, when applicable.
You must provide your order number and proof of purchase.
You must contact us before sending the item back.
Please do not send a return to the address shown on the original package without contacting us first. Because our products may be fulfilled by third-party suppliers, we will provide the appropriate return instructions and address.
2. Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if your order:
Arrives damaged
Is defective
Is the wrong item
Is missing parts
Is significantly different from the product ordered
Email trovebeautyco@outlook.com and include your order number and clear photos or videos showing the issue.
After reviewing the information, we may provide a replacement, refund, or other appropriate resolution.
3. Return Shipping / Postage
For standard returns, including returns due to a change of mind, the customer is responsible for the return shipping cost.
If an item is damaged, defective, or incorrect, Trove Beauty Co. will cover the applicable return shipping cost, subject to verification.
We will provide return instructions before you send an item back.
4. Non-Returnable Items
Certain beauty and personal-care products may not be eligible for return once opened or used for health, hygiene, or safety reasons.
These may include:
Cosmetics
Personal-care products
Hair-care products
Beauty products
Other hygiene-related items
Any applicable restrictions will be stated on the product page.
5. Refunds
Once your approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Refund Timeline
We will process approved refunds within 5–7 business days after the returned item is received and inspected.
After we issue the refund, your bank or payment provider may take an additional 5–10 business days to make the funds available.
Typical total timeline: 10–17 business days after we receive your returned item.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
Because orders may be processed quickly by our third-party fulfillment partners, we cannot guarantee cancellation after an order has entered processing or shipping.
7. Late or Missing Refunds
If you have not received an approved refund within the expected timeframe:
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Check your bank or payment account.
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Contact your payment provider.
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If you still cannot locate the refund, contact us at trovebeautyco@outlook.com with your order number.
8. Contact Us
For questions about returns or refunds, please contact:
Trove Beauty Co.
Trade Trove LLC
Email: trovebeautyco@outlook.com
Please include your order number whenever contacting us about an order.